Principles of Customer Service

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Today's marketplace has more sphisticated customers with ever increasing expectations of higher levels of service and attention. They are much more demanding and often more assertive in the way they approach issues that need to be resolved. How are you distinguishing your organisation in a competitve environment?

Workshop Benefits

In this practical programme you will learn about:

Workshop Content

This 1 day workshop covers 4 key areas.

Part 1: Key Elements of Customer Care

Part 2: Optimising your conversations

Part 3: Managing Customer Behaviour

Part 4: The difference is you

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